Shipping and Returns
Thanks so much for your support!
All sale items are final – no refunds or returns.
We do accept exchanges, but return shipping is at your cost.
If you'd like an exchange, please include a self-addressed, prepaid envelope so we can send the replacement back to you.
Stock is strictly limited and won’t be restocked.
SHIPPING DETAILS:
We generally process orders in 1-2 days.
New Zealand: 2-5 Business Days (Metro Areas)
Australia: Allow 2 - 5 business days
United States + Canada: 5 - 10 business days
Europe: 5 - 10 business days
Delivery times are an estimate only. By accepting our terms and conditions upon placing your order you agree that we are not liable for any delay in delivery.
Please note there could be shipping delays during lockdown for Covid.
FEES:
NZ Nationwide Standard Shipping: $10NZD
Shipping to Australia: $25NZD
Shipping to UK: $29NZD
Shipping to Europe: $29NZD
Shipping to USA/Canada: $29NZD
Shipping Services:
We use Vertical Logistics courier service for shipping of all NZ Orders.
For International deliveries (including to Australia) we use DHL courier service. Delivery times are listed above and are an estimate only.
By accepting our terms and conditions upon placing your order you agree that French Freddie is not liable for any delay in delivery and any package inquires need to be directed to the courier service as listed on your tracking email you will receive. The above Delivery times may be updated at our discretion at any time where necessary.
Shipping is calculated at checkout.
TRACKING:
After ordering, you'll receive a purchase confirmation email. Once we have processed your order, you will receive a second email with your tracking number.
CUSTOMS FEES & TAXES:
Each country differs in what they charge so it is best to contact your local Customs Office to understand these fees before purchasing from us.
Should you need to return an item, we are unable to refund any duties and taxes paid.
Australian orders over $1,000 AUD are liable for duties and taxes but please contact your local customs office for an estimate.
French Freddie is not responsible for and will not reimburse any of these charges and duties incurred. This will need to be paid for by the recipient directly to Customs Service before the parcel is released for delivery.
RETURNS POLICY: