Care Instructions for French Freddie Clothes NZ

Firstly, we'd like to thank you for your support! You are keeping our dream alive.

 SHIPPING DETAILS:

We generally process orders in 1-2 days.

New Zealand: 2-5 Business Days (Metro Areas)

Australia: Allow 2 - 5 business days

United States + Canada: 5 - 10 business days

Europe: 5 - 10 business days

Delivery times are an estimate only. By accepting our terms and conditions upon placing your order you agree that we are not liable for any delay in delivery.

Please note there could be shipping delays during lockdown for Covid.

FEES:

Free Shipping on NZ orders over $200

Free Shipping on International orders over $500

NZ Nationwide Standard Shipping: $10NZD

Shipping to Australia: $25NZD

Shipping to UK: $29NZD

Shipping to Europe: $29NZD

Shipping to USA/Canada: $29NZD

Shipping Services:

We use Vertical Logistics courier service for shipping of all NZ Orders.

For International deliveries (including to Australia) we use DHL courier service. Delivery times are listed above and are an estimate only.

By accepting our terms and conditions upon placing your order you agree that French Freddie is not liable for any delay in delivery and any package inquires need to be directed to the courier service as listed on your tracking email you will receive. The above Delivery times may be updated at our discretion at any time where necessary.

Shipping is calculated at checkout.

TRACKING:

After ordering, you'll receive a purchase confirmation email. Once we have processed your order, you will receive a second email with your tracking number.

CUSTOMS FEES & TAXES:

Each country differs in what they charge so it is best to contact your local Customs Office to understand these fees before purchasing from us. 

Should you need to return an item, we are unable to refund any duties and taxes paid.

Australian orders over $1,000 AUD are liable for duties and taxes but please contact your local customs office for an estimate.

French Freddie is not responsible for and will not reimburse any of these charges and duties incurred. This will need to be paid for by the recipient directly to Customs Service before the parcel is released for delivery. 

RETURNS POLICY:

We hope you don't ever find yourself in this position, but if you do...

Any online purchase returns may only be returned once via our contact page and not at any local stockists unless the item was purchased from there. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Sale items will not be refunded but we are happy to exchange an item.

FAULTY RETURNS:

We're so sorry if you receive a faulty garment. Returns will be accepted on any faulty garments within a reasonable timeframe and a refund will be issued after inspection.

Please email us to make us aware of the situation. You may then send the garment back to us so we can inspect the issue and then issue a refund if need be. This must happen within 7 days of purchase or delivery.

EXCHANGES: 

If you wish to exchange an item please email us as soon as possible to reserve another item. Items may only be exchanged for other items on FrenchFreddie.com. Exchanges for online purchases may only be made via email and not at any French Freddie stockists. Initial and return shipping and handling charges are not refunded unless the original item was incorrect or faulty.